General conditions of Sale

Art. 1 - General provisions

1. By navigating in this area the user accesses Studioarch.com, accessible via the URL: www.studioarch.com. Studioarch.com is a trademark owned by Moody SRL. Browsing and transmitting a purchase order on the site entail acceptance of the Conditions and Data Protection Policies adopted by the site indicated therein.

2. These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (D.lgs. n. 206/05 modified by D.lgs. n. 21/14 and D.lgs. 70/03) by

Moody SRL company
Headquarters: Via Latina 57/D
VAT number: 14021281002
Registered with the REA, number RM 1490189

3. The user is required, before accessing the products provided by the site, to read these General Conditions of Sale which are considered generally and unequivocally accepted at the time of purchase.

4. The user is invited to download and print a copy of the purchase form and these General Conditions of Sale whose terms Studioarch.com reserves the right to modify unilaterally and without notice.

Art. 2 - Object

1. These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on Studioarch.com and do not, however, regulate the supply of services or the sale of products by parties other than the seller who are present on the same site via links, banners or other hyperlinks.

2. Before placing orders and purchasing products and services from different parties, we suggest checking their conditions of sale.

Art. 3 - Conclusion of the contract

1. To conclude the purchase contract, it will be necessary to complete the form in electronic format and send it following the relevant instructions.

2. It contains the reference to the General Conditions of Sale, the images of each product and the relative price, the means of payment that can be used, the delivery methods of the purchased products and the related shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal; methods and times for returning purchased products.

3. Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.

4. The contract is concluded when the seller receives the form completed by the user, after verifying the correctness of the data contained therein.

5. The buyer will be obliged to pay the price from the moment the online order submission procedure is completed. This will happen by clicking on the "Buy" button at the end of the wizard.

6. Once the contract is concluded, the seller takes charge of the order for its fulfillment.

7. The order form will be stored in the OVH Hosting Provider Database for the time necessary for its execution and, in any case, within the terms established by law. The user will be able to access the order form and/or the data relating to it via their personal account or directly via the link https://www.studioarch.com/cronologia-ordini.

Art. 4 - Registered users

1. When completing the registration procedures, the user undertakes to follow the instructions on the site and to provide their personal data correctly and truthfully.

2. Once registered, the user will receive a confirmation email in the email provided by him. Confirmation must be communicated within 24 hours at most. After this period, in the absence of confirmation, Studioarch.com will be released from any commitment towards the user.

3. Confirmation will exempt you in any case Studioarch.com from any responsibility regarding the data provided by the user. The user undertakes to inform promptly Studioarch.com of any change in your data communicated at any time.

4. If the user then communicates inaccurate or incomplete data or even if there is a dispute by the interested parties regarding the payments made, Studioarch.com will have the right not to activate or suspend the service until the related deficiencies have been rectified.

5. Upon the user's first request to activate a profile, Studioarch.com will assign the same username and password. The latter recognizes that these identifiers constitute the system for validating the user's access to the Services and the only system suitable for identifying the user that the actions carried out through such access will be attributed to him and will have binding effect on him.

6. The user undertakes to maintain the secrecy of his access data and to keep them with due care and diligence and not to transfer them, even temporarily, to third parties.

Art. 5 - Availability of products

1. Product availability refers to the actual availability at the time the buyer places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other customers before the order is confirmed.

2. Even after sending the order confirmation email, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected with the elimination of the unavailable product and the buyer will be immediately informed via e-mail.

3. If the buyer requests cancellation of the order, terminating the contract, Studioarch.com will refund the amount paid within 7 days from the time Studioarch.com was aware of the buyer's decision to terminate the contract.

Art. 6 - Products offered

1. Studioarch.com markets: Leather goods and luggage products, travel accessories, footwear, technological accessories.

2. The offer is detailed on our website at the link: www.studioarch.com

3. All products are completely original, provided with special certificates of originality provided by the manufacturers of the items on sale. All products are covered by the Manufacturer's Warranty

Art. 7 - Payment methods and prices

1. The price of the products will be that indicated from time to time on the site, except where there is an obvious error.

2. In case of error Studioarch.com will notify the buyer as soon as possible allowing the order to be confirmed at the correct amount or canceled. It won't exist anyway Studioarch.com the obligation to supply what was sold at the lower price incorrectly indicated.

3. The prices on the site include VAT and do not include shipping costs. The prices indicated on Studioarch refer to the official price lists of the manufacturers of which Studioarch is a reseller. In case of discounts or other promotions, the crossed out price represents the official list price established by the Manufacturer. Prices are subject to change at any time. The changes do not affect orders for which order confirmation has already been sent.

4. Once you have selected the desired products, they will be added to the cart. Simply follow the purchase instructions, entering or verifying the information requested at each step of the process. Order details may be modified before payment.

5. Payment can be made via:

Credit cards, PayPal, Afterpay, Cash on delivery, Satispay.

Art. 8 - Delivery

1. Studioarch.com carries out shipments throughout the Italian territory, excluding the state of Vatican City and the Republic of San Marino.

2. Studioarch.com will make its deliveries both to the home address provided by the user and to the collection points indicated at the time of purchase.

3. Delivery is generally made within 2 days, or, if no delivery date is specified, within the deadline estimated at the time of selecting the delivery method and, in any case, within the maximum period of thirty days from the date of he confirms.

4. If delivery is not possible, the order will be sent to the warehouse. In this case, a notice will specify where the order is located and how to agree on a new delivery.

5. If you are unable to be present at the delivery location at the agreed time, we ask you to contact us again to agree a new delivery date.

6. If delivery cannot take place for reasons not attributable to us after thirty days from the date on which the order is available for delivery, we will assume that the contract is intended to be terminated.

7. As a result of the resolution, the amounts will be returned, including delivery costs with the exclusion of any additional costs resulting from the choice of a delivery method other than the ordinary method offered without unjustified delay and, in any case, within 7 days of date of termination of the contract. Transport resulting from the termination of the contract may have additional costs which will be borne by the buyer.

8. Shipping costs are borne by the buyer and are explicitly highlighted at the time the order is placed.

Art. 9 - Passing of risk

1. The risks relating to the products will pass to the buyer from the moment of delivery. Ownership of the products is considered acquired as soon as full payment of all amounts due in relation to them is received, including shipping costs, or at the time of delivery, if this occurs at a later time.

Art. 10 - Guarantee and commercial compliance

1. The seller is responsible for any defect in the products offered on the site, including non-compliance of the items with the products ordered, in accordance with the provisions of Italian legislation.

2. All products marketed enjoy the legal guarantee of conformity provided for by articles 128 et seq. of the Consumer Code which covers any defects in conformity of the items purchased, existing at the time of delivery and which appear within 2 years of delivery itself.

3. Any defects or damage caused by accidental events or by the Customer's responsibility for use of the products that does not conform to their intended use, or as a result of normal wear and tear, are excluded from defects of conformity and, therefore, from the legal guarantee.

4. The Customer may ask the seller, at his choice, to repair the goods or replace them, without charge in both cases, unless the requested remedy is impossible or imposes disproportionate costs on the seller. The consumer customer has the right to a proportional reduction in the price or termination of the sales contract, in accordance with the provisions of the art. 135 bis, paragraph 4, Consumer Code and, in particular, if: the seller has not carried out the repair or replacement within the terms and conditions established by the Consumer Code, or has refused to make the goods compliant; if the lack of conformity is so serious as to justify the immediate reduction of the price or termination of the contract; if a lack of conformity occurs despite the seller's attempt to restore the conformity of the goods; if the seller has declared (or this is clear from the circumstances) that he will not proceed to restore the conformity of the goods within a reasonable period or without inconvenience. The consumer customer does not have the right to terminate the contract if the lack of conformity is only minor.

5. To benefit from this guarantee, the customer must report the lack of conformity with a communication addressed to the seller indicating the defects and faults found. Unless proven otherwise, it is presumed that any lack of conformity which appears within one year from the moment the goods were delivered already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect. of compliance.

6. If the buyer has stipulated the contract as a consumer, i.e. any natural person who acts on the site for purposes unrelated to any entrepreneurial or professional activity carried out, this guarantee is valid provided that the defect appears within 24 months of delivery date of the products; that the buyer presents a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter; that the online return form is completed correctly.

Art. 11 - Withdrawal

1. In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.

2. Studioarch.com extends the aforementioned term from 14 to 30 days, it will therefore be possible for the buyer to withdraw from the purchase contract until the expiration of this term starting from the day following the day of receipt of the products purchased online.

3. In the case of multiple purchases made by the buyer with a single order and delivered separately, the 30-day period starts from the date of receipt of the last product.

4. The user who intends to exercise the right to withdraw from the purchase can do so by accessing the "Returns" section on the site Studioarch.com with the creation of a practice.

5. The buyer must exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, referred to in Annex I, part B, Legislative Decree 21/2014 not obligatory.

6. The goods must be returned to:

Rome, Via Mario Rigamonti 100
00142 - RM - Italy
C/O BH Store

7. The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to the withdrawal within a maximum period of 7 days, including any shipping costs.

8. As required by art. 56 paragraph 3 of Legislative Decree 206/2005, modified by Legislative Decree 21/2014, the site may suspend the reimbursement until receipt of the goods or until the buyer demonstrates that he has sent the goods back.

9. The right of withdrawal will not apply in the event that the services and products of Studioarch.com are included in the categories of the art. 59 of Legislative Decree 206/2005.

10. The site will carry out the refund using the same payment method chosen by the buyer during the purchase. In the case of payment made by bank transfer or cash on delivery, and if the buyer intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary to make the refund.

11. Any sums paid to use the cash on delivery service will not be refunded.

12. The consumer is solely responsible for the decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. (art. 57 Consumer Code).

13. For Purchases made from November 1st to December 31st Studioarch.com offers its customers a free return extension until January 31st of the following year.

Download thewithdrawal form or contact Studioarch at num. 3516007462

Art. 12 - Data processing

1. The buyer's data are processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the specific section containing the information pursuant to art. 13 EU Regulation 2016/679 (Privacy Policy).

Art. 13 - Safeguard clause

1. In the event that one of the clauses of these General Conditions of Sale is void for any reason, this will in no case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.

Art. 14 - Contacts

1. Any request for information can be sent via email to the following address info@studioarch.com, by telephone to the following telephone number: 06 97605558, and by post to the following address:

Via Latina 57/D
00179 Rome
RM - ITALY

Art. 15 - Method of management, request and verification of reviews

Site reviews Studioarch.com are collected automatically via email, through the service offered by specialized and independent platforms. Two types of Reviews are collected:

- Reviews of the service offered to the customer as part of the purchasing, shipping and after-sales process.

- Reviews of products purchased by the customer.

All reviews are verified by Studioarch.com through a system that involves sending the review request only and exclusively to customers who have used the service offered by the site and only and exclusively in relation to the products purchased. It is not possible for the customer to leave a review on products different from those actually purchased or for products not purchased.

Furthermore, regarding the reviews of the service offered by Studioarch.com, each review released spontaneously by customers on any platform, not based on a specific invitation, is verified through the request for information regarding the purchase made such as the order number and the name and surname of the buyer.

the platforms used for collecting and verifying reviews are the website of Studioarch.com, Trustpilot, Skeepers (Verified Reviews), EShopping Advisor

Art. 15 - Applicable law and competent court

1. These General Conditions of Sale are governed by Italian law and interpreted on the basis of it, without prejudice to any different mandatory rules prevailing in the country of habitual residence of the buyer. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law.

2. Any disputes inherent and/or consequent thereto must be resolved exclusively by the Italian jurisdictional authority. In particular, if the buyer qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law.

3. Studioarch adheres to the code of ethics of the Italian Electronic Commerce Association available at the following link: https://www.aicel.org/codice-etico-dei-merchant-aicel.

4. Consumers resident in Europe are informed that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the European Consumer to resolve non-judicially any dispute relating to contracts for the sale of goods and services stipulated online and/or deriving from them.

5. Consequently, if you are a Consumer established in Europe, you can use this platform to resolve any dispute arising from the online contract stipulated on this site. The European ODR platform is available at the following link:https://webgate.ec.europa.eu/odr

6. According to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer can make use of the Joint Conciliation procedure. The Procedure can be started if the consumer, after having submitted a complaint to the company, within 45 days, has not received a response or has received a response that is not considered satisfactory by him. The customer who decides to make use of the Joint Conciliation procedure is obliged to send the application by filling out the form on the site: www.consorzionetcomm.it

These conditions were drawn up on 03/09/2020 and updated on 23/10/2023.