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ORDERS
Yes, registration is necessary to guarantee you the best service available.
You can simply choose what you want and place the item in your cart . Once you have finished shopping, click on the cart at the top right to reach the check-out page. Create a free account and enter all the data necessary for shipping and select the payment method.
Once the order is completed, you will receive 2 emails: one, valid as an order receipt ; the other, valid as shipping confirmation , including the tracking number to verify the progress of the delivery phase.
We do not offer a telephone sales service . At the moment, you can purchase directly online and possibly request in-store collection, in one of our stores in Rome. If you have any questions, call us or write to us via WhatsApp at 3516007462 and we will do our best to help you!
To cancel an order you can contact us at studioarch.com and we will cancel the order. Please note that the order can only be canceled before the package is shipped . If the package has already been shipped, we cannot cancel the order. In that case, you must make a return. Go to our Shipping and Returns Policy
Certainly! Simply tick the " I would like the order in a gift box " box when finalizing the order; you can also choose a message to appear to the recipient. Our gift package consists of an envelope, rosette and package seal and is offered free of charge for all our orders.
Free Shipping is available for all orders in Italy and Europe (EU) over 100 Euros , VAT and charges included.
We offer Promotions and Discount Codes throughout the year on most products for sale on the site. To ensure you don't miss any opportunities, we recommend that you sign up to our Newsletter via the dedicated page .
PAYMENTS
Click on the product you want to purchase and access the detail sheet. View relevant information about the item itself and click “ Buy ” to add the product to your cart. You can decide to purchase immediately or continue with your shopping. You can reach the cart on any page of the site by clicking the icon at the top right (image of a stylized bag). decide whether to complete the purchase or continue shopping by looking for other items .
To proceed with the order, click on " Proceed with Order " in the cart. You can speed up the purchase if you are a registered user : in this case, just log in and proceed with the order. You will be asked to indicate a shipping and billing address and you will be asked to choose from the available payment methods.
Studioarch.com reminds you that payment is completely safe , thanks to the encrypted transfer of SSL ('Secure Socket Layer') data, which is not accessible to third parties. Once you have placed your order, a thank you message will inform you that your purchase has been successfully completed.
After entering your payment details you will be directed to the purchase confirmation page, containing your order number and date . A thank you message will inform you that the purchase procedure was successful. You will then receive an email containing your order details and confirmation that your order has been processed correctly.
Payment for your purchase on Studioarch.com can be made in the following ways:
You can pay on delivery via our cash on delivery service.
We accept all the major credit card circuits: Visa, Mastercard, Maestro and many others .
We offer you the possibility of paying with PayPal which guarantees safe and fast purchases.
You can pay in instalments, with the service offered by Afterpay which allows you to defer payment without interest and without worries.
The amount for your order is charged to your credit card at the time of purchase . If you have chosen the Afterpay service as your payment method for purchases in installments, the amount will be charged to you in 3 interest-free monthly installments. Find out HERE how the installment payment service works with Scalapay.
Afterpay is the financing service that allows you to purchase in installments, without interest and without worries , up to a maximum of €600. Find out HERE how it works.
With Afterpay , you receive the order immediately and pay in 3 convenient installments , expiring every 4 weeks. At the time of purchase you will be charged the first installment (equal to one third of the total value of the purchase). In the event of a return, the payment plan will be canceled and you will receive a refund of the amount relating to the installments already paid. For further information visit our page dedicated to the Afterpay service .
If you have any questions, call us or write to us via WhatsApp at 3516007462 and we will do our best to help you!
SHIPPING
Our express couriers are world leaders in terms of reliability and punctuality of service. The service for Italy (excluding the smaller islands) provides delivery within 48 hours of shipment .
Our standard times, calculated on order receipt histories, confirmed by our Customer care, indicate an average delivery time of 72 hours from the moment of purchase.
In any case, each order confirmation will include the tracking code , in order to verify the progress of delivery. If you have any questions, call us or write to us via WhatsApp at 3516007462 and we will do our best to help you!
We guarantee punctual and fast deliveries. We work with the best international couriers, including: GLS, BRT, TNT, UPS, FedEX .
The courier is selected by choosing the one that guarantees the best service and the fastest delivery speed to the shipping location .
Of course , you can change the shipping address at any time by logging into your account. Please note that you can change the shipping address even after the order has just been placed, but before the package is taken over for shipping . If you have any questions, call us or write to us via WhatsApp at 3516007462 and we will do our best to help you!
The Tracking Code for your order will be sent to you via email once your order has been shipped. If you have not received any emails, please check your Spam folder. To ensure you continue to receive these email messages, please add studioarch.com to your address book or trusted mailing list.
Yes , we ship regularly throughout Europe . Shipping is free for orders over €100 and returns are always free. Go to our Shipping and Returns policy
No . Unfortunately it is not possible to use another courier. Our systems automatically assign delivery to the first available courier partner, in order to guarantee punctual delivery.
RETURNS
On Studioarch returns are always free . You can return your item for any reason , as long as the following conditions are met:
- The return request must be made within 30 days of receiving the order.
- The products must be shipped within 14 days from the time of the return request.
- The products must be in original condition, with all safety tags attached.
- The packaging must guarantee safe transport to keep the product intact during all phases of transport.
(Ref. Legislative Decree 206/2005)
Enter your personal area in the "Order history and details" section and select the order and the items you intend to return . Fill out the online request, indicating the reason for the return; Prepare your package, preferably in the original packaging and attach the packing slip.
If you cannot find the packing slip, enter the "Product return" section, select the order and print the "Return note" .
Schedule a useful date for collecting the product with our Customer Service , who will contact you following the return request. Wait for the courier to collect it, remember to print the waybill to place on the package for shipping.
No , our Customer Service will take care of the entire Return and Refund procedure, from the collection of the product that you did not like, up to the crediting of the amount spent to the same payment method chosen during the Order phase. When requesting a return you will receive an email from our Customer Service , requesting a suitable day for collection; at the same time you will receive the Waybill to print and place on the package.
The refund of the order will take place in the reverse manner to the payment and will be made no later than 7 days from the return of the returned goods to our warehouses . If you have chosen Cash on Delivery as the payment method, it will be mandatory to provide a current account number to receive credit for the order.
If you have placed an order with multiple items you are not obliged to return them all : when opening the return procedure from your Personal Area, you can select which items and in what quantity to return. In this way the refund procedure will be simpler and will allow our Customer Service to save time.
To change size, color or model you need to place a new order . You can return the product purchased incorrectly and proceed to order the exact item at the same time . At the same time as the exact item is shipped, we will proceed with the collection of the return and the consequent refund as soon as it returns to our warehouses.
BILLING
Simply enter all your tax information when completing the order . Please note that the invoice can only be requested at the time of purchase and that we do not issue tax receipts for customers without P.IVA.
Yes, our prices already include VAT . In the invoice you will receive, price and VAT will be shown separately.
PRODUCTS
Yes , all articles on Studioarch.com are original. We are authorized resellers of luggage items, bags, backpacks and accessories of the best brands: Piquadro , Coccinelle , Alviero Martini , Tumi , SECRID , Gabs , Roncato , Delsey , XD Design , Bric's and many other brands . The products purchased will arrive with original labels, certificates of originality and guarantee and, where available, with the original brand box .
If you are not completely satisfied with your purchase, for any reason we give you the opportunity to make a free return. Go to our Shipping and Returns policy.
Yes, all the products you find on Studioarch are available for immediate delivery . If you need an item that you cannot find in our catalogue , contact us to request availability.
You can browse the site by product category, brand and collection and filter your search by price range, brand, color or be inspired by our women's and men's catalogues.
To perform a specific search , you can use the search bar/magnifying glass at the top right. You will enable free search, to be carried out by brand, product name, product identification code. You can always refine your search using the filters that are offered to you with the search result.
The Studioarch Promo Code is a discount voucher that is provided to you on special occasions to take advantage of specific promotions on Studioarch.com .
The conditions for spending the Promo Code will be communicated to you upon receipt of the code itself. You can spend the Promo Code during check-out and payment by entering "Use a Discount Coupon" in the appropriate space. Just enter the code in the field: the discount will be calculated and the price updated automatically.
On Studioarch you can purchase as many products as you want. If you have any questions, call us or write to us via WhatsApp at 3516007462 and we will do our best to help you!
Each Alviero Martini Prima Classe article shows a part of the iconic map and is the result of the work of expert craftsmen. The portion of the map used varies continuously and this is what makes each article so unique and special; for this reason it is not possible to choose the map depicted on the product to be purchased, the images that appear on the Studioarch.com website are used to view the model, but we do not guarantee that the item delivered has the same map portion .
The length of the belts is calculated starting from the end of the buckle for the entire length of the belt . The length of the fiber is therefore not included in the calculation of the total length of the belt. For the belts on sale on Studioarch.com for which it is not possible to choose the size (such as all the Piquadro brand belts) the standard length is 125 cm and they can all be easily shortened as needed .
WARRANTY
Studioarch.com generally offers a standard 12-month warranty for each order, for any defects in material, malfunction and/or manufacturing.
In any case, each item sold on Studioarch.com is complete with the manufacturer's brand's legal guarantee , with a duration of 24 months .
If you have any questions, call us or write to us via WhatsApp at 3516007462 and we will do our best to help you!
